Service - DAVID

customer service Customer Service

Attentive-quick response

Patience-customer training

Intimate-personalized service

Ingenuity-professional support

Attentive quick response

·7*24 hours after-sales service hotline, responding quickly to customer needs;

·A service network built on multiple service sites across the country, providing professional technical support quickly.

Patience customer training

·Conduct end-user training, providing customers with professional and comprehensive on-site training, and conducting clinical application and maintenance training for hospital personnel;

·Conduct agency dealer training to ensure a good customer experience;

·Provide flexible and convenient installation/operation training through videos and other forms.

Intimate personalized service

·Based on the actual needs of customers, strive to overcome limitations and realize more possibilities

·Regular patrols and targeted preventive maintenance of equipment, effectively reducing equipment failure rate and application risks, and extending equipment life;

·Provide various maintenance methods such as on-site maintenance, shipment maintenance, return to factory maintenance, branch maintenance, etc., to reduce product maintenance costs and use risks according to customer needs and actual conditions.

Ingenuity professional support

·A team of nearly 100 after-sales engineers and technical experts who provide technical support;

·Strictly follow the ISO9001 and ISO13485 quality management system specifications throughout the service.